Server Tech Help Desk

Please select a support topic from the options below to view possible solutions to your question or problem. If you're unable to find a solution, please submit a support ticket.

Setup/Config Question

• Network
  1. What are the default network settings (IP address, subnet, and gateway)?
     Support Note SN-1001 - Instructions on Connecting and Configuring Your CDU
  
  
  2. How do I connect my laptop to the PDU?
     Support Note SN-1001 - Instructions on Connecting and Configuring Your CDU
  
  
  3. How do I upgrade firmware?
     CDU Firmware Upgrade Instructions

  
  

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• Mounting
  1. How do I mount my PDU in the rack?
     Please contact support.
  
  
  2. My PDU will not fit in the rack.
     Please contact support.

  
  

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• Serial
  1. How do I connect serially to my PDU?
     Support Note SN-1001 - Instructions on Connecting and Configuring Your CDU
  
  
  2. What is the default user name and password?
     Support Note SN-1001 - Instructions on Connecting and Configuring Your CDU
  
  
  3. What are the serial connection requirements?
     Support Note SN-1001 - Instructions on Connecting and Configuring Your CDU

  
  

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Communication Issue

• Network
  1. What are the default network settings (IP address, subnet, and gateway)?
     Support Note SN-1001 - Instructions on Connecting and Configuring Your CDU
  
  
  2. How do I connect my laptop to the PDU?
     Support Note SN-1001 - Instructions on Connecting and Configuring Your CDU
  
  
  3. I am unable to establish communication through the network port.
     Please contact support.

  
  

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• Serial
  1. I am unable to establish communication through the serial port.
     Support Note SN-1001 - Instructions on Connecting and Configuring Your CDU

  
  

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Functional Issue

• No Output Voltage
  1. No output voltage on entire PDU or branch of outlets?
     Please contact support.
  
  
  2. Are all fuses or breakers closed and mechanically operational?
     Please contact support.
  
  
  3. Has the upstream receptacle been confirmed to be supplying sufficient voltage to power the PDU?
  Please contact support.

  
  

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• LED Displaying Error
  1. The display is double dashing.
     Support Note SN-1002 - Troubleshooting Double Dashes
  
  
  2. The display is flashing FE or bE.
     Please contact support.
  
  
  3. The display is not illuminated.
     Please contact support.

  
  

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Shipment Issue

• Shipping
  1. Shipping damage - Bent or broken PDU
     Please contact support.
  
  
  2. Item ordered did not arrive
     Please contact support.
  
  
  3. Missing accessories
     Please contact support.

  
  

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